Facetory Reviews

Facetory is a California-based beauty brand that offers a variety of skincare products inspired by Korean beauty trends. Some popular products include the Scalp & Hair Mask Bundle, Moisturize Scalp & Hair Mask with Fermented Soybean, Strengthen Scalp & Hair Mask with Fermented Rice, and Balance Scalp & Hair Mask with Fermented Aloe. Other notable items are the Spot Fighter Blemish Patches for acne and pimples, Cloud Puff Gentle Foam Cleanser with Chaga and Oats, Sky Drops Hyaluronic Serum with Coconut Water, and Camellia Glow Nourishing Facial Oil with Argan Oil. These products are part of a collection that includes sheet masks, cleansers, serums, and other skincare essentials. The brand also offers monthly subscriptions to introduce its sheet masks to customers, helping them find the right one. All of its formulations are heavily researched and rigorously tested. The products are manufactured in South Korea.

Facetory offers two main subscription plans. The 7LUX Monthly Plan costs $19.90 per month, billed monthly. This plan includes 7 quality sheet masks and 2 bonus items delivered each month. The Lux Plus Quarterly Plan costs $49.95 per month, billed every 3 months. This plan includes 4 full-size skincare products and 7 quality sheet masks delivered each season. Shipping is free in the U.S. for orders of $35+ and on any of their subscription boxes. International shipping prices vary by country and start at $9.95. Shipping is calculated at checkout. For U.S. orders, delivery takes 5-7 business days, and for international orders, it takes 7-10 business days. Tracking for international orders may take about 3-4 days to show movement. The recipient must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.

Facetory is known for its clean and affordable skincare products. The popular products include serums, moisturizers, toners, sheet masks, and skincare fridges. These products are never tested on animals and only contain beneficial ingredients. The Spot Fighter Blemish Patches for acne and pimples, the Sky Drops Hyaluronic Serum with Coconut Water, and the Camellia Glow Nourishing Facial Oil with Argan Oil are among the bestsellers. Facetory also offers a Scalp & Hair Mask Bundle with different sets of masks. The company derives inspiration from Korean beauty trends and features natural ingredients in its products. Facetory supports people in their skincare journey by creating products that solve their skin concerns in an approachable and fun way. The brand also offers a quiz to help customers identify their skin type and the right products for their skin concerns. In addition to products, Facetory provides skincare-related blogs with a ton of tips for customers.

The price range of Facetory products varies widely to cater to different customer needs. The products can cost as low as $5.95 and go up to $89. The average price of all the products is approximately $17.51. This range includes a variety of skincare essentials such as sheet masks, cleansers, serums, and more. The brand aims to provide quality skincare products that are affordable and accessible to all.

To purchase from Facetory, one can visit their website and browse through their collection of skincare products, which include sheet masks, cleansers, serums, and more. They also offer a skincare type quiz to help customers choose the right products. Facetory provides two subscription box options for customers who want to try out different products. After selecting the desired items, proceed to checkout and provide the necessary shipping and payment information. For orders of $35 or more, shipping is free within the U.S. International shipping prices vary by country and start at $9.95. Shipping is calculated at checkout. Once the order is placed, it should be shipped within roughly 24-48 hours of the processed charge. For US orders, please allow 5-7 business days for the order to arrive. For international orders, please allow for 7-10 business days. Tracking information will be provided in a confirmation email once the order has been processed. Please note that additional charges for customs clearance must be fulfilled by the recipient for orders shipped outside of the United States.

Yes, there are several discounts available on Facetory products. There are promo codes that offer up to 15% off on all purchases. There are also discount codes that provide 25% off on bundle sets. Additionally, there are coupon codes that offer 15% off on masks and skincare products. Free shipping is also available with certain promo codes. Please note that these offers were last validated on March 16th, 2024, and may be subject to change. It's recommended to check the Facetory website or other coupon sites for the most current deals and discounts.

On facetory.com, to update the payment method, one needs to login to the FaceTory account and click the 'Payment Methods' tab. There, one can click 'Add New Payment Method' and enter the payment method details. After entering the payment details, one can click the 'Subscriptions' tab and click Edit on the subscription to be updated. Expand the Shipping and Billing section and click 'Use This Shipping and Billing Pair' to select the new payment method. Return to the Payment Methods tab, expand the old payment method and click Remove payment method. If PayPal was used as the payment gateway, the payment method may be edited in the PayPal settings. Additionally, Afterpay is one of the payment options that allows one to pay for the order in 4 installments.

Yes, credit card payments are accepted on Facetory.com. They accept cards from American Express, Discover, MasterCard, and Visa. Additionally, PayPal is also accepted as a payment method.

Facetory.com has a specific policy for returns and shipping. For returns, refunds or exchanges are not possible for subscription orders once they have been given a tracking number. Full refunds are available, however, if contact is made before receiving the tracking number. Please allow approximately 5 business days for credit card refunds to process. The refund will be made to the original form of payment. Original shipping charges are not refundable.

As for shipping, orders are processed immediately and shipped daily Monday - Friday. The order should be shipped within roughly 24-48 hours of the processed charge. Once the order has been processed, a confirmation email with tracking information should be received. For US orders, please allow 5-7 business days for the order to arrive. For international orders, please allow for 7-10 business days. Tracking for international orders may take about 3-4 days to show movement. Free U.S. shipping is available for orders of $35+ and $5.99 for orders under $35 (non-subscription). Free U.S. shipping is also available on any of the subscription boxes (4-Ever Fresh, 7 Lux, Lux PLUS). International shipping prices vary by country and start at $6/lb. Shipping is calculated at checkout.

To request a refund from Facetory.com, an email should be sent to support@facetory.com. It's important to note that refunds, returns, or exchanges are not possible for subscription orders once they have been given a tracking number. However, full refunds are available if contact is made before receiving the tracking number. Please remember to include all relevant details in the email to facilitate the refund process.